Our Promotional Products Guarantee

100% Satisfaction

We guarantee that you will be 100% satisfied with your purchase. We are so confident in our products and services that we want you to have a 100% worry free shopping experience.  All you have to do is browse our great product line, select your promotional items, email us your design and let us do the rest. There is  NO hidden fees, NOcancelation fees.  Also if your product is not printed to your exact specifications we will reprint the order or work with you in every step of the way to ensure a satisfactory result. Furthermore, because we strive to reach 100% satisfaction, if you provide us with the wrong artwork or approve a wrong proof then we will happily reprint the order with a tremendous discount price.

Total Price Matching - We will meet or beat any price*

We are aware that you have options when it comes to buying promotional products. Price is one of the biggest factors that will determine your decision. Our goal at Superior Promos is to provide the lowest possible price on the web for everything we sell. However if someone has the same item for less, then we will always attempt to price match and will go a step further and beat the price. NOTE: Price and item verification required for our price match policy. Superior Promos holds the right not to match pricing or bids from non reputable or wholesale advertized companies.

Absolutely NO Minimum $ Order Amount

Here at Superior Promos we do not restrict you from ordering any of our products, no matter what the final cost is. Unlike most other promotional products companies we do not have a minimum Total Order Amount Policy. Your order can total to any amount. No extra fees to meet certain dollar requirements. We value any promotion big or small. Please *Note - the actual Item minimum is still required. Below minimum item amount orders are available, please contact customer service for details.

On Time Delivery Every Time

Here at Superior Promos we understand that deadlines are part of business and we are experts in helping you meet that deadline or a special event. If we are given an in-hand date we guarantee to deliver your product on time or your money back. We will work with you each step of the way to select the best rush option or proper expedited delivery method in order to deliver the products in time for your event.

NO Setup Charges for Exact Re-Orders

We value your business and want to build a strong lasting business relationship. That is the reason why we do not believe in charging our clients any setup charges for re-orders. We keep your artwork and screens on file for up to 2 years and as long as you imprint the same design on the same item, all setup charges will be waived. Please contact customer service to place your re-order.

FREE Art Services

When we say free art services, we mean it! There are no catches or tricks; all art preparation is absolutely free. If you are not sure what you would like to print, or need modification to your current design we will be happy to do it for you. Imprinting the right design results in a beautiful product and makes our customers happy. If your artwork requires special attention or it is a more detailed design, all we ask is that you give us extra time to redraw or redesign your logo. We will not stop until you are completely satisfied with your imprint. We offer unlimited FREE revisions and FREE digital proofs. Nothing gets imprinted until you approve your artwork. We provide worry free shopping from start to finish. Please note: Setup charges for each item if applicable still apply. A setup charge is used to create a physical screen in order to print your design.

100% Quality Control

We take great pride in providing the best products on the market. If you are not fully satisfied with the product, we will look into the issue and work hard to find a product to your liking of better quality. Our quality control process insures that every product we sell has been specifically chosen by our product specialists for its durability, quality and effectiveness for a promotional campaign.

Exceptional Customer Service

Whether you are giving us a call, using our Live Chat or simply sending an email to request information, you will always experience prompt professional service; Guaranteed. Many companies provide service with no enthusiasm and are simply not willing to go the extra mile to assist you with your needs. Our customer service approach is above and beyond the ordinary. We provide knowledgeable and extremely friendly service. We believe that service with a smile can extend over the phone or online. If you experience service that doesn’t meet your expectations please do not hesitate to drop us an email or ask for a manager.

We strive for 100% customer satisfaction and if the customer service representative does not meet our standards of excellence we will make sure it will never happen again.

Absolutely NO Markup on Shipping

We are in the business to help your business and we know that many companies offer low prices on their product but later surprise their customers with elevated shipping costs. To us that approach is bad business. We strive to deliver the best products and the lowest rates with true shipping costs. You pay the exact UPS or FedEx rates. You may even use your own shipping accounts for all your shipments. However in some instances a minimal handling fee of $5 will apply for the entire shipment. Heavier items like ceramic mugs might have extra minimal packaging fees per box. We will not surprise you with shipping costs.

Please feel free to contact customer service prior to placing your order for an estimated shipping quote. Please note if a close in-hand date must be met then expedited shipping may be used, in which case we will present all cost and options for you before the products ship out.

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